Cookie Notice

Why and how we use cookies - and what it means for you

We use some optional cookies on the FreeAgent website - www.freeagent.com - and in the FreeAgent application to improve our services, tailor your experience and support our online marketing. This page outlines our approach to cookies and shows you where you can find out which cookies we use and what they're for. But if you have any further questions, please get in touch - you can email us at privacy@freeagent.com.

By visiting, logging in to, registering with or using FreeAgent (or 'app') or the FreeAgent website, you agree that it's okay for us to collect, use and transfer your personal data under the terms of this policy. If you're not happy with this or don't want to be bound by this policy, you can disable cookies - see the section below on managing your cookies for details.

About cookies

Digital cookies are small files made up of bits of data, stored in your phone or computer's temporary memory when you navigate around the web. Unless you have indicated your objection, our system will issue cookies to your computer when you access, register with or log in to the FreeAgent website, or use FreeAgent. Cookies make it easier for you to log in and use these sites during visits.

Mainly, we use cookies to let our website and app know when a computer that has visited before returns. That cookie information helps us understand traffic patterns on our website, store any preferences or passwords that you've asked us to store and understand how well our advertising is going.

How we use cookies

We use a range of cookies across the FreeAgent website and FreeAgent Application. You can view the full list of cookies we use and what they're for here.

Personal information and cookies

The only personal information a cookie can contain is information that you supply yourself - a cookie cannot read data off your hard disk or read cookie files created by other sites. Your privacy and security are not compromised when you accept a cookie from the FreeAgent website or FreeAgent. You may set up your computer to reject cookies by following the relevant instructions in the section below on managing your cookies. If you switch off cookies, you may not be able to use parts of our website or app.

We sometimes use cookies to help personally identify you, but we do it in a secure way. Instead of storing personal data about you in a cookie, we store anonymous data on your computer, then combine that data on a secure server with any information that you've given us on the FreeAgent website. For example, if you sign up for our newsletter on the FreeAgent website, we'll use this combined data to customise the newsletter with information that you'll find most helpful. Further information about how we use your information is available in our General Privacy Notice.

Managing your cookies

If you want to restrict or block the cookies on our site, you can do this at any time through your Privacy Preference Centre, which you can access by clicking ‘Manage cookies’ below. The tool will record when you have consented to our use of cookies and will periodically ask for consent again to ensure you stay up to date with changes to our cookie and privacy policies. ‘Strictly necessary cookies’, which are necessary for the website and app to function, cannot be disabled. The tool controls the cookies on our website (including third-party cookies set by us) and it cannot be used to block cookies on third-party websites. These are on your device and have not been set by us.

Using browser settings to manage your cookies

Many of the cookies used on our website can be enabled or disabled using your browser settings. The ‘help’ function within your browser should tell you how, or you can find out by visiting https://allaboutcookies.org/how-to-clear-cookies, or by searching online for other independent information on how to delete cookies. You can set your browser to delete all past cookies and to disallow third-party cookies.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit Your Online Choices.

Contact us

If you'd like to get in touch about our Cookie Notice, just email our team at privacy@freeagent.com.